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Privacy Policy

ContactLensHouse is a online retailer that providing you a simple and hassle-free way to replace your contact lenses.

www.ContactLensHouse.Com means the website or the Site. 
"you", "visitor" or "customer" means any person(s) accessing and using the Site; 
"we", "us" "the Company"  means Contact Lens House
"Product" means contact lenses or accessories purchased by you via the Site; 
Please read these terms carefully, they apply to your use of this website and your purchased herein. By proceeding to access, register and make purchased, you are deemed to have agreed to accept the terms and conditions of the Site and to have accepted that they shall be binding on you. 
By accessing or transmitting information via the Site, you signify your acceptance to be bound by Terms and Conditions stated herein without limitation or qualification. We reserve the right to revise the terms and conditions at any time by updating this posting without any prior notice to you. You shall be bound by any such revisions and are advised to review these terms and conditions whenever you access this Site. Your use of this Site after the posting of modifications or other changes shall constitute your acceptance of the Terms and Conditions as modified or changed. We shall not be held liable for your omission to check the modifications and changes posted at the Site. If you do not wish to be bound by these Terms and Conditions, you must not use this Site and exit now. 
Member Registration, Account, Password and Security
In consideration of your use of the member account and e-mail services, you agree to provide true, accurate, current and complete data about yourself as found in the above service’s registration form. You also agree to maintain and promptly update the Registration data to maintain the accuracy of information about yourself. If you provide any information that is untrue, inaccurate, not current or incomplete, or the Site has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Site has the right suspend or terminate your account or future use of the account.   
You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You shall agree to immediately notify the Company of any unauthorised use of your password and account. The Company shall not be liable for any loss or damage arising from your failure to comply with this paragraph.
Valid Prescription Information
You are required to obtain a valid and up to date prescription by your eye care professional's before placing order on this Site. You are required to confirm and certify that the placed order information is in accordance to the said valid, true and matches exactly the prescription as provided by your own eye care professional's. 
We promote proper eye care and good eye health. We encourage you to receive regular eye examinations by a eye care professional's.
Product and Purchases
The products that we provide on this web site are obtained from the major branded contact lenses suppliers. In the face of such condition, we hereby declare that the products we supply to our customers are on a 'as is' basis as per the condition we obtain from the contact lens supplier.  
We reserve the right to limit the quantities that you order. However, we shall take all the necessary actions to ensure that each product that is advertised in this web is available.
This Site only provides payment via Credit Card. When you have made your payment via any of our payment partner(s), the Company will issue a printable Order Statement. No Product will be shipped to you until full payment is received by the Company. If the Company does not receive full payment from you by the payment due date, the Company shall cancel your  transaction. If you still wish to use our Site to purchase a Product, you must apply again on the Site and make a fresh and new purchases. 
Payment Enquiries
You can contact us directly at customer.care@contactlenshouse.com.
Delivery Policy
You shall always ensure that you provide us with your most updated and current personal particulars and information required in your purchases. You shall also ensure that you provide us with your latest and current shipping address. We will ship your purchase to the shipping address specified by you during the process of you making purchases in the Site. We shall not be held responsible for any loss or damage suffered by you as a result of your failure to provide us with such current information as required.  
If you've given us an invalid address or contact number and causing the parcel to be returned to us, You the buyer will have to pay us the additional shipping to resend the parcel.
We will send out your order within three(3) to five(5) business days after we receive the payment for your order. We may delay your order delivery without prior notice due to technical or resources problem.  
If happens that your ordered item is out of stock, we will try our best to contact you before sending out the parcel. However under certain conditions, we may refund to you for the undelivered products. After sending out your parcel, we will inform you the tracking number by your contact email.  
Return Policy
All Products will be shipped to you in the manufacturer standard of sterile packaging sealed in standard box or hard covered envelop. Unless it's our mistake for sending wrong Product to you, other reasons of return are not allowed for item exchange.  The customer can return the goods delivered provided the box is still unopened and goods are in the standard sterile packaging intact. 
A replacement shall be made for Products return within 10 days from the date of receiving the returned Product by us. Shipping and handling charges are strictly non refundable. You shall be responsible for the cost incurred when returning the Product unless it's our mistake for sending wrong Product to you .
Refund Policy
Any payment made is strictly non refundable except for excess payment or undelivered Product. An additional of RM 10.00 is charged for each refund or a deduction of 4% for credit card transaction. However, please note that shipping charges is NOT included in the refund.
Online Purchases
You can only purchase the contact lenses via www.contactlenshouse.com and NOT through any third party or agent or third party website/s purporting to act for us. We shall not recognize and acknowledge any purchases that have purportedly been purchased through any third party or agent or third party website/s and not through the Site or offline unless otherwise expressly authorized by us. We shall not be held responsible or be held accountable to you for any Product that you purchased through any third party or agent or third party website/s purporting to act for us online or offline. 
The Site is retailer that sells contact lenses and other related products in an e-business environment. We strongly put forth to you that the information and content contained in the Site is for general information only and is not intended to meant to substitute for the advice provided by your own physician or other medical professional. 
We take all the precautions and care to ensure you are fed with information that are reliable pertaining to contact lenses. However, the content may not be complete especially information relating to medical aspects. We strongly suggest you to have your eyes examined regularly and always follow your own physician or other medical professional instructions for the proper use and care of your contact lenses.  
We exclude all liability to you and any losses arising thereof in respect of your use of, reliance upon, or inability to access or use this Site, and will not be liable for any loss of use, profits, savings, investments or data or any direct or indirect, special, incidental, consequential or punitive damages or losses arising in contract, negligence or tort. The Company also assumes no responsibility, and shall not be held liable for any other indirect, special, or punitive damages whatsoever that arise out of or are related to the use of any products purchased from the our site. 
The Company also assumes no responsibility, and shall not be held liable for, any delay or error, or any damages to, or viruses that may infect your computer equipment or other property as a result of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video or audio from the Site. If you are dissatisfied with and or cannot accept the terms of use, you should discontinue using this site, terminate your application to purchase the product and exit from the Site. 
Restriction use of materials
The Site is wholly owned and operated by the Company and remains the sole property of the Company at all times. Unless otherwise stated herein, no materials from the Site may be copied, reproduced, republished, uploaded, posted, transmitted, printed, distributed, modified, reused, and reposted for public or commercial purposes including the text, images, audio and video, without the Company's prior written permission. 
All trademarks, service marks, images, logos and names on the Site which identify ContactLensHouse and are directly linked and associated to www.contactlenshouse.com are owned by the Contact Lens House. You shall not construe anything in the Site as granting, by implication, estoppels or otherwise, any license or right to use any trademarks, service marks, trade names, logos, and icons displayed on the Site, or any other content on the Site, except as provided herein, is strictly prohibited. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy, and publicity, and communications regulations and statutes. The Company reserves the right to commence legal proceedings in the jurisdiction against you in the event there is a breach of its trademarks, service marks, trade names, logos, and icons. 
Failure of the Company to exercise or to enforce any right or provision of these Terms and Conditions shall not constitute any waiver on its part. If any Term or Condition is determined to be invalid or unenforceable, then the invalid and unenforceable provision shall not affect the validity and legality of the remaining Terms and Conditions. 
You agree that the Company, at the Company's sole discretion, may terminate your subscription, or access to and use of the services, and remove and discard any information posted by you on or through the services, without assigning any reason whatsoever at any time in its sole discretion including, without limitation, if the Company has reason to believe that you may have violated or acted inconsistently with any of the terms and conditions of the Site. 
Third Party Linked Websites
The site may be linked to other websites which are not maintained or under the control of the Company. The various linked sites may allow for further link-up and interaction between you and the said sites for promotions and other interactive mediums. Such links are provided for your convenience and reference only and the inclusion of any hyperlink on the Site to any other website is not and shall not imply an endorsement or verification by the Company of such websites, its contents or its sponsoring organizations, or any association with its operations and we do not make any representations regarding the content or accuracy of materials on the said sites. We do not endorse or take responsibility for the content on those websites or the availability of those websites and, we are not to be held liable to or for such websites or for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk. 
The Company reserves the right to cancel, amend, change, update or vary at any time any information, presentation, rating, Terms & Conditions, schedule, wording of all the products, and the arrangements featured on the Site without prior notice. Any such amendment shall be effective once the revised terms have been posted on the Site. As these terms and conditions may be updated from time to time, we suggest that you check them when you visit the Site and be aware of our latest terms and conditions. 


ContactLensHouse is retailer that sells contact lenses and other related products in an e-business environment. You are required to obtain a valid prescription by your eye care professional's and confirm that the order placed is in accordance to the said valid prescription as stipulated by your eye care professional's. Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your eye care professional's or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.